Description

American Conservation Experience, a nonprofit Conservation Corps, in partnership with the US Forest Service, is seeking 1 member to contribute to visitor center services alongside Tahoe National Forest Staff.

Start Date: ASAP/Two-week notice

Estimated End Date: September 2026

a 16-week minimum commitment is required, flexible start and end dates

Position Overview: This opportunity is an entry level position, intended for a candidate with a strong interest or well-developed working background in conservation, natural resources management, wilderness management, recreation management, or a similar field. The Visitor Services Assistant should possess a passion for public land management, customer service, and a professional interest in advancing their career towards natural resource management.

Duties may include:

• Providing excellent customer service by enthusiastically answering questions, greeting and assisting visitors
  Work closely with recreation staff, seasonal and other permanent staff to provide current and accurate information with a welcoming environment for visitors
• Inform visitors of rules and regulations, safety risks and recreational opportunities
• Evaluate public inquiries in order to provide the most useful and appropriate information or to suggest other options or redirect caller to the appropriate District staff
• Assist with tracking visitor use
• Respond to radio traffic in support of District personnel
• Administrative work including computer work, paperwork, filing, answering multi-line phones, cleaning and organization of the front office and Visitor Information desk
• Perform other duties as assigned
• May serve as Collection Officer to sell forest timber permits maps and passes, and other items, such as merchandise, in accordance with Forest Service manual and handbook requirements

This individual placement is meant to facilitate professional development and promotes exposure to land management agencies and networking with professionals. This could include gaining experience in different conservation fields and shadowing different work groups.

Schedule: Approximately 8am - 4:30pm, Monday through Friday. Hours may vary based on outreach events and cross-training.

Position Benefits

Living Allowance: The ACE Member is expected to contribute ~40 hours/week and will receive a living allowance of $800/week to offset the costs of food and incidental expenses, dispersed bi-weekly.

Housing: Housing is the responsibility of the member and not provided by ACE. A Housing Allowance of up to $240/week will be available. Local candidates are encouraged to apply. 

Provided Training/Orientation: ACE members will receive position specific training and an orientation outlining ACE policies and procedures, clear guidance on prohibited activities, and networks for support. Specific training may include Wilderness First Aid, conflict management, customer service, communication, interpersonal, and relevant software. ACE members will have up to $55 to spend on eligible training/professional development opportunities, which must be approved by ACE and Forest Service staff prior to purchase. 

Requirements

Qualifications

If you meet at least 70 percent of the qualifications, we want to hear from you!

Required:

• Members must be authorized to work in the United States. ACE does not provide sponsorship for employment visas.
• Willing and able to represent ACE and the partner organization in a professional, positive, and enthusiastic manner.
• Ability to be both self-directed/work alone, and be a positive, contributing member of a group.
• A valid driver's license and an insurable driving record (documentation to be provided upon request). Members must be 21+ to drive due to ACE's insurance and liability requirements.
• Willing to undergo and must pass the required criminal history checks
• Ability to perform the essential duties of the position with or without reasonable accommodation.
• ACE Members will need to complete bi-weekly timesheets, beginning of term feedback forms, end of term evaluations and for longer terms, a mid-term evaluation.
• Member may not participate in any prohibited activities as listed in the Member Service Agreement.
• To learn more about eligibility requirements, please visit our website located on our Indeed homepage.

Preferred:

• Competitive applicants for this position can have relevant experience in subject areas such as Recreation Management and/or Natural Resources.
• Passion for conservation education!
• Ability to educate visitors in responsible recreation and/or other natural resource topics in accordance with Forest Service objectives and policies, to reinforce compliance with laws/regulations, to resolve problems, and to provide assistance to forest visitors. Contacts may include dealing with some persons and/or groups that may be uncooperative, hostile and who have different viewpoints.
• Must have strong communication skills
• Must be able to work alone and in small groups with minimal supervision, and adhere to instructions, procedure and use initiative in carrying out recurring assignments independently
• Public outreach and making contacts with visitors is a key component of this role.